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Coronavirus (COVID-19) Information

Updated April 9, 2020

The health of our patients, visitors, employees and physicians is our highest priority. We are working closely with the Los Angeles County Public Health and the Centers for Disease Control (CDC) to respond to any potential coronavirus cases in our community.

Our hospital is following the latest CDC and public agency guidelines and are prepared to identify, isolate and treat patients who seek care at our facility. Our staff also has received additional training.

If you are experiencing respiratory symptoms, please call ahead. Please do not go directly to your doctor’s office, hospital emergency department or urgent care without calling first as many people can isolate at home without being evaluated in person (see additional guidance below).

Visitor Restrictions

As a result of the increased number of confirmed cases of COVID-19 in California and following guidelines by the Centers for Disease Control and the California Department of Public Health, Norwalk Community Hospital has implemented restrictions for visitors and community members.

Here are the measures we’ve put in place:

  • We have canceled all community activities
  • No visitors allowed in the hospital with the exception of end-of-life and rare special circumstances (call ahead for approval at (562) 863-4763)

Read more about our Updated COVID-19 Visitor Guidelines

Thank you for helping us keep our patients and visitors safe.

Our emergency department telephone number is (562) 863-4763

In our emergency department, we ask all arriving patients about any recent international travel and if they have any symptoms consistent with  COVID-19, such as fever, cough, or shortness of breath. Advise your healthcare provider if you have traveled to these affected countries.

What should I do if I am experiencing symptoms of coronavirus?

If you have symptoms consistent with COVID-19, follow the steps below to help prevent the disease from spreading to people in your home and community:

  • Stay home if you are experiencing mild symptoms. You should restrict activities outside of your home, except for getting medical care.
  • Contact your healthcare provider if your illness is worsening (i.e., difficulty breathing). Reach out to your healthcare provider by calling ahead. Tell your provider that you have or may have coronavirus-like symptoms so the staff can take steps to keep other patients from getting infected.
  • If available, wear a face mask when you are around other people to help prevent the spread of the virus.

When should I seek medical care?

  • If you are experiencing a severe medical emergency, such as shortness of breath, chest pain or altered mental status, please call 911 and request an ambulance.
  • If you’re experiencing mild or moderate symptoms, call the doctor’s office, emergency department or urgent care first so the staff can provide you more information and/or be ready to isolate you upon arrival. You also can call the city’s department of health for further instructions at 211.

Where can I get more information?

To learn more about the coronavirus, visit the CDC, World Health Organization and Los Angeles County Health & Human Services Agency websites.

How can I donate personal protective equipment (PPE) and other medical supplies?

We are heartened by our Norwalk community's desire to help ensure we maintain an optimal supply of masks and other personal protective equipment (PPE) for our hospitals and clinics during the COVID-19 outbreak.

We accept donations Monday-Friday from 8:30 a.m.-5 p.m. at 13222 Bloomfield Avenue. You can bring donations into the hospital lobby or call at (562) 863-4763 from the curb in front of the main hospital entrance and someone will come out and retrieve the donations from your car. On the weekends, please drop off the donations off in the hospital lobby. We also will pick up donations. Call (323) 945-2921  to set up date/time for pick-up.

Current Donation Needs:

  • Disposable face masks
  • N95 masks, sometimes called respirators
  • Eye protection including face shields and safety goggles
  • Disposable gowns
  • Disposable gloves, especially non-latex
  • Disposable surgical caps
  • Disposable foot covers
  • Wipes: bleach or antimicrobial
  • Hand sanitizer (at least 60% alcohol)
  • Infrared thermometers
  • Specialized items to donate

Specialized Donation Needs:

  • PAPRs (powered air-purifying respirators) and PAPR hoods
  • Nasal testing swabs
  • Viral testing kits

If you're not feeling well, we ask that you wait until you're feeling better before making a donation.

If you would prefer to mail in your donations, please send them to:

c/o Norwalk Community Hospital
13222 Bloomfield Ave.
Norwalk, CA 90650

How can I donate a restaurant meal to the frontline healthcare staff?

If you would like to donate a restaurant meal to our front-line staff, please call (323) 945-2921 or email us to arrange a date and time. Send us a picture to post on our Facebook page!