COVID UPDATE AND CALIFORNIA CRISIS CONTINUUM GUIDELINES
Updated Jan. 6, 2021
Our hospital follows the guidelines recommended by the California Department of Public Health to determine the appropriate steps and actions for our environment and resources during a surge of patients, which can occur with a pandemic, such as COVID.
This document link below provides an overview of the surge capacity and crisis care operations our hospital has taken into considerations to ensure we continue to provide the best care for the individual patient to delivering the best care for our community.
Your Safety and Well-being is Our #1 Priority
Following state and federal guidelines—as well as our own rigorous processes and clinical standards—we are committed to creating the safest possible environment for you and our staff.
To balance care with caution, our enhanced measures include:
- Pre-procedure screening for all surgery patients
- Social distancing policies for staff and patients
- Adequate supply of Personal Protective Equipment (PPE), ventilators, medications, and other medical supplies
- Daily terminal cleaning of the operating rooms to include the use of vaporizing aerial hydrogen peroxide technology for additional disinfection
- Separate inpatient and outpatient admitting areas, entrances and exits to prevent any potential exposure
- Inpatient and outpatient staff remain in designated areas assigned for the length of shift
We continue to abide by the “No Visitor” policy. Exceptions can be addressed on individual basis. One of our admitting representatives will review our safety procedures prior to your procedure.
We look forward to providing valuable healthcare services to our community. If you have any questions or concerns, do not hesitate to contact your surgeon, or call us at (562) 863-4763.
What should I do if I am experiencing symptoms of coronavirus?
If you have symptoms consistent with COVID-19, follow the steps below to help prevent the disease from spreading to people in your home and community:
- Stay home if you are experiencing mild symptoms. You should restrict activities outside of your home, except for getting medical care.
- Contact your healthcare provider if your illness is worsening (i.e., difficulty breathing). Reach out to your healthcare provider by calling ahead. Tell your provider that you have or may have coronavirus-like symptoms so the staff can take steps to keep other patients from getting infected.
- If available, wear a face mask when you are around other people to help prevent the spread of the virus.
When should I seek medical care?
- If you are experiencing a severe medical emergency, such as shortness of breath, chest pain or altered mental status, please call 911 and request an ambulance.
- If you’re experiencing mild or moderate symptoms, call the doctor’s office, emergency department or urgent care first so the staff can provide you more information and/or be ready to isolate you upon arrival. You also can call the city’s department of health for further instructions at 211.
Where can I get more information?
How to donate PPE
We are heartened by our Norwalk community's desire to help ensure we maintain an optimal supply of masks and other personal protective equipment (PPE) for our hospitals and clinics during the COVID-19 outbreak. To donate, call (562) 863-4763.
If you have any questions or concerns, we’re here to help! Please call us at (562) 863-4763 and ask to speak to an admitting representative.